Parmeet Gill
IT Support & Cybersecurity Professional · Identity & Access focus
Professional Summary
IT support and cybersecurity professional with 4+ years of enterprise experience supporting Microsoft and Amazon environments, plus 2+ years of prior customer-facing operations experience in the automotive industry. Background spans identity & access management (Microsoft Entra ID, Active Directory, Identity Synchronization, Password Hash Sync), Tier 1–2 incident response, log analysis, endpoint deployment, and physical access governance using Lenel and Genetec. Hands-on lab portfolio includes hybrid identity deployment, SIEM-style log analysis with Python and MySQL, and cloud incident response simulation in AWS. Holds CompTIA Security+ / Network+, the Google Cybersecurity Professional Certificate, Microsoft AZ-900 / AZ-800, and AWS Cloud Practitioner.
Core Competencies
Professional Experience
- Resolved 30–40 weekly Tier-1/2 identity and authentication incidents supporting 23+ global Microsoft gaming studios while maintaining 95% SLA compliance.
- Provisioned and decommissioned 100+ enterprise user identities in Azure AD, supporting Joiner / Mover / Leaver lifecycle workflows.
- Analyzed authentication failures through log review supporting identity protection escalation procedures.
- Escalated security-relevant anomalies aligned with corporate incident response policies.
- Processed 50+ hardware / software lifecycle RMAs, improving asset turnaround time by 20%.
- Monitored security systems and access controls to ensure compliance with corporate security protocols.
- Supported identity lifecycle operations for 500+ enterprise users within secured access environments.
- Reviewed badge telemetry logs to identify anomalous activity supporting internal investigations.
- Resolved 20+ credential discrepancies weekly while maintaining 100% governance compliance.
- Partnered cross-functionally with HR and security teams to streamline onboarding provisioning workflows.
- Provided Tier 1–2 technical support diagnosing and resolving hardware, software, and system issues.
- Resolved 25+ weekly authentication and endpoint access incidents across enterprise Windows environments.
- Troubleshot account lockouts, permission conflicts, and Group Policy authentication failures within Active Directory.
- Deployed and configured 100+ enterprise endpoints using SCCM imaging tools.
- Reduced ticket resolution time by 18% through workflow optimization and escalation routing improvements.
- Analyzed customer service workflows to identify process improvements and reduce scheduling inefficiencies; managed multiple customer cases simultaneously while maintaining accuracy and follow-up.
- Acted as a liaison between customers and technical teams, translating concerns into actionable service requests.
- Improved customer satisfaction by ensuring timely updates and transparent communication.
- Analyzed customer interactions to identify improvement opportunities and streamline appointment processes; built strong client relationships by identifying service needs and setting clear expectations.
- Resolved service-related issues efficiently, contributing to higher customer retention and satisfaction.
- Maintained detailed service documentation to support accurate tracking and reporting.
Technical Projects
Cybersecurity & Cloud Infrastructure
LogSentinel — Log Analysis & Incident Report Automation ToolPython · MySQL · Jinja2
End-to-end log analysis tool that parses SSH, Apache, and Windows Event logs and classifies threats via regex (brute force attempts, suspicious hours, repeated 404s, unknown user accounts) with severity scoring. Stores parsed events in a Railway-hosted MySQL backend; generates dark-themed HTML incident reports via Jinja2 templates. github.com/ParmeetGill422/LogSentinel
Active Directory Hybrid Identity Lab — On-Premises AD + Azure Entra ID SyncWindows Server 2025 · Azure · Entra Connect
Deployed Windows Server 2025 AD DS on an Azure VM (DC01, Canada Central); configured the parmeet.local domain with three OUs, six users, three security groups. Enforced enterprise-grade Group Policy (12+ char passwords, 90-day rotation, 5-attempt lockout). Configured Microsoft Entra Connect Sync with Password Hash Synchronization, validating hybrid authentication flows.
AWS Incident Response Lab — Cloud Security SimulationAWS · CloudTrail · CloudWatch · S3 · IAM
End-to-end AWS security incident response simulation covering CloudWatch alarm triage, unauthorized access investigation, and S3 public exposure remediation. CloudTrail forensics — extracted source IPs, timestamps, error codes to reconstruct attacker activity. Remediated S3 via bucket policy removal and Block Public Access. Documented the full lifecycle (detect → investigate → remediate → prevent).
Full-Stack & Backend Development
A-Better-Easy-Shop — Full-Stack E-Commerce Web ApplicationJava · Spring Boot · MySQL · JS · JWT
Complete e-commerce app: Spring Boot REST API backend, MySQL persistence, JavaScript frontend for browse / cart / checkout. JWT-based auth with role-based authorization (admin vs. customer) and password hashing. github.com/ParmeetGill422/A-Better-Easy-Shop
Northwind Traders Spring Boot API — REST API with DAO / JDBC PatternJava · Spring Boot · MySQL
Spring Boot REST API connecting to MySQL via the DAO/JDBC pattern, exposing endpoints for the classic Northwind Traders dataset (products, customers, orders, categories).
Java OOP & CLI Applications
DELI-cious — Object-Oriented Sandwich Shop POS SimulatorJava · OOP
Java CLI point-of-sale system for a deli demonstrating inheritance, interfaces, polymorphism, and clean separation of business logic from presentation.
Hotel Management System — Time Tracking & Room Booking CLIJava
Java CLI for hotel operations including room booking, check-in / check-out time tracking, and reservation lookup.
Dealership Console Application — Pipe-Delimited CSV PersistenceJava
Java CLI dealership inventory with pipe-delimited CSV file persistence, supporting vehicle search, add, remove, and sales record tracking.
Financial Transaction Tracker — Capstone · CSV Read / WriteJava
Capstone Java CLI for tracking deposits and payments with full CSV read/write support, filtering by vendor and date range, and ledger reporting.
TurtlePaint Drawing Application — Java OOP with Inheritance & InterfacesJava
Java drawing application demonstrating object-oriented design with shape inheritance hierarchies and drawable interfaces.
Certifications
Education
Year Up United — Java & Python Pathway
Bellevue, WA. Intensive professional development program combining technical training with corporate internship placement at Microsoft. Coursework: Java fundamentals, OOP, Spring Boot, MySQL, REST API design, JUnit and Mockito unit testing, QA fundamentals (Jira, TestRail, Selenium, Cypress, SDLC/STLC, Agile), Git and GitHub, networking foundations.
Bellevue College — Information Technology
Bellevue, WA. Coursework in information technology fundamentals, programming, networking, and systems administration.