Parmeet Gill — Resume

Career Summary

IT Support Specialist with 2+ years of enterprise experience resolving high-volume technical incidents across Windows environments, Active Directory, and M365 infrastructure. Skilled in authentication troubleshooting, log review, endpoint configuration, and identity lifecycle management. Experienced in incident escalation and enforcing governance policies within corporate environments. Currently pursuing CompTIA Security+ and Network+ to advance into cybersecurity operations roles.

Projects

ParmeetGill422/A-Better-Easy-Shop — e-commerce web application that enables users to browse, select, and purchase products online with ease

ParmeetGill422/LogSentinel — cybersecurity log monitoring tool that parses system logs to detect suspicious activity and simulate SIEM-style threat detection workflows

ParmeetGill422/DELI-cious — object-oriented Java CLI application that emulates a point-of-sale system

Professional Experience

Microsoft Aug 2025 – Jan 2026

Service Engineer — XBOX | XGSIT | GPSO

Resolved 30–40 Tier 1–2 incidents weekly across 23+ global studios while maintaining 95% SLA adherence
Analyzed authentication failures and reviewed system logs to support incident response and risk mitigation efforts
Provisioned and decommissioned 100+ user accounts in Azure AD while enforcing least-privilege principles
Processed 50+ hardware/software RMAs, improving asset turnaround time by 20%
Escalated potential security events according to corporate response procedures

Amazon Nov 2023 – Nov 2025

Badging Specialist

Supported physical identity management operations for a 500+ employee facility
Reviewed badge access logs to identify anomalous activity and reduce unauthorized entry risks
Resolved 20+ credential discrepancies weekly while maintaining 100% compliance with corporate governance policies
Coordinated cross-functionally to streamline identity verification and onboarding workflows

Microsoft Dec 2021 – Oct 2022

IT Support

Diagnosed and resolved 25+ weekly hardware, software, and network incidents in a corporate environment
Analyzed account authentication issues and group policy conflicts within Active Directory
Deployed and configured 100+ endpoints using SCCM imaging and configuration tools
Reduced ticket resolution time by 18% through workflow optimization and improved escalation routing

Education

Bellevue College — STEM Program

Year Up United — Java & Python Pathway

Certification

CompTIA Security+ (in progress)

Microsoft AZ-900

AWS Cloud Practitioner

CompTIA Network+ (in progress)

Microsoft AZ-800

Foundations of Cybersecurity

Technical Skills

Active Directory, Azure AD (Entra ID), Identity & Access Management, Windows 10/11, Microsoft 365 (M365), SCCM Imaging, SIEM Concepts, Log Analysis, Incident Response Lifecycle, Alert Triage, Threat Detection, TCP/IP, DNS, VPN Troubleshooting, Firewall Fundamentals, Network Traffic Analysis, ServiceNow, Java, Python, HTML/CSS, JavaScript, Bash, Git