Hey, it's me
Parmeet Gill
IT Support Specialist & Aspiring Cybersecurity Professional
Career Summary
IT Support Specialist with 2+ years of enterprise experience resolving high-volume technical incidents across Windows environments, Active Directory, and M365 infrastructure.
Skilled in authentication troubleshooting, log review, endpoint configuration, and identity lifecycle management. Experienced in incident escalation and enforcing governance policies within corporate environments.
Currently pursuing CompTIA Security+ and Network+ to advance into cybersecurity operations roles.
Professional Experience
Service Engineer — XBOX | XGSIT | GPSO
- Resolved 30–40 Tier 1–2 incidents weekly across 23+ global studios while maintaining 95% SLA adherence
- Analyzed authentication failures and reviewed system logs to support incident response and risk mitigation efforts
- Provisioned and decommissioned 100+ user accounts in Azure AD while enforcing least-privilege principles
- Processed 50+ hardware/software RMAs, improving asset turnaround time by 20%
- Escalated potential security events according to corporate response procedures
Badging Specialist
- Supported physical identity management operations for a 500+ employee facility
- Reviewed badge access logs to identify anomalous activity and reduce unauthorized entry risks
- Resolved 20+ credential discrepancies weekly while maintaining 100% compliance with corporate governance policies
- Coordinated cross-functionally to streamline identity verification and onboarding workflows
IT Support
- Diagnosed and resolved 25+ weekly hardware, software, and network incidents in a corporate environment
- Analyzed account authentication issues and group policy conflicts within Active Directory
- Deployed and configured 100+ endpoints using SCCM imaging and configuration tools
- Reduced ticket resolution time by 18% through workflow optimization and improved escalation routing
Projects
A-Better-Easy-Shop
A full-featured e-commerce web application that enables users to browse, select, and purchase products online with ease. Built with a clean, intuitive interface focused on user experience.
View on GitHub →LogSentinel
A cybersecurity log monitoring tool that parses and analyzes system logs to detect suspicious activity and potential security threats. Simulates real-world SIEM-style log analysis workflows for threat detection and incident response.
View on GitHub →DELI-cious
An object-oriented Java CLI application that emulates a point-of-sale system for a deli. Demonstrates strong OOP principles, class design, and real-world business logic implementation.
View on GitHub →Technical Skills
Identity & Access
Systems & Platforms
Security & Monitoring
Networking
Programming & Scripting
Education & Certifications
Education
Bellevue College
STEM Program
Year Up United
Java & Python Pathway
Certifications
CompTIA Security+
CompTIA Network+
Microsoft AZ-900
Microsoft AZ-800
AWS Cloud Practitioner
Foundations of Cybersecurity